My Macbook air early 2014 is generally slow, the cooling fan is active a lot and I need to restart almost every day.
stated it was incorrect that you have to go to an Apple store, as the option to mail the device is also available.” It can be done via mail as well with Apple. If the device is defective you DO NOT have the option of only going to a store to have it replaced/fixed. This is the agreement that AT&T had to make with Apple in order to offer these devices to our customers. This applies if the device was mailed out to you or as in your case, you found it had issues after the leaving the store.
“They were correct with advising you that any Apple products that are found to be defective or need to be repaired or replaced have to go straight to Apple. I purchased a defective iPhone 6s at an AT&T company store – I tried to return/exchange the phone within 24-hours and was told “AT&T CAN NOT exchange/return the phone because Apple will not allow them.” Is this true!? If so, this is an incredibly inconvenient policy for Apple customers.įirst the store told me, then I received this response on the AT&T message board (found he nformation-from/m-p/4320823#M239134):